Refund policy

Trace terms effective September 22, 2026: These terms apply to new Trace orders placed on or after this date. Terms supplied with earlier orders remain unchanged.

Trace custom orders, cancellation and response deadlines

Trace is custom-made and is not eligible for change-of-mind returns. This does not exclude remedies for damaged or defective items under our refund policy. You may cancel for a full refund before giving written approval of your proof. Written approval authorizes production, so cancellation after approval but before production is at our discretion. Once production starts, the order cannot be canceled. Changes after approval may be considered at our discretion and must be accepted by us before they take effect.

Complete intake within 48 hours after receiving your order confirmation and intake instructions. Respond to each proof within 48 hours after it is sent. Missing or unclear details require clarification and keep production on hold. We send a reminder after 48 hours and a final reminder on day 7. If we receive no response for 10 calendar days after the relevant intake request or proof message, we cancel the unapproved order and issue a full refund. A reply requiring clarification is not treated as silence. No response is not approval.

Report shipping damage within 7 calendar days after delivery to support@teklostudio.com, with your order number and photos of the item and packaging. This shipping-damage reporting window does not remove the remedies for defective items described in our refund policy.

General returns

We want you to be completely satisfied with your purchase from AllThings3DShop. If for any reason you are not happy with your order, we offer a 14-day return policy to ensure your satisfaction.

Conditions for Returns:

  1. Eligibility: Items must be returned within 14 days of the delivery date.
  2. Original Condition: Products must be unused, undamaged, and in their original packaging.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.
  4. Non-Returnable Items: Certain items, such as custom-made products or digital downloads, are non-returnable. These will be clearly marked on the product page.

How to Initiate a Return:

  1. Contact Us: Email our customer support team at support@teklostudio.com with your order number and reason for the return.
  2. Approval: Once your return is approved, we will provide you with the return address and instructions.
  3. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
  4. Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  5. Refund Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Additional Information:

  • Exchanges: If you need to exchange an item, please contact us. Exchanges are subject to product availability.
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

If you have any questions about our return policy, please don't hesitate to reach out to our customer support team. Your satisfaction is our top priority!